What do I do If my package shows delivered but I cant locate it?

We recommend these steps:

  • Check all entrances, bushes and unusual delivery locations, such as under plants behind pots, etc.
  • Please find the email containing the shipping and tracking information for your order, and kindly take note of both the carrier and the tracking number.
  • Contact the carrier online or via phone. For orders shipped via USPS: USPS Missing Package
  • Provide your tracking number to search and file a claim for your missing package.
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